Frequently Asked Questions

Where do you ship from?

All orders ship from our central distribution center in North Haledon, New Jersey.

How much is shipping?

Standard shipping is free on orders of $75 or more and a flat $7.95 on smaller orders, within the contiguous United States.

Are your products labeled for the US?

Yes. We carry products packaged and labeled for the US market. Ingredient and allergen details are printed on each package.

Can I return food?

Unopened, non-perishable items can be returned within 30 days. If anything arrives damaged or incorrect, contact us within 7 days and we will make it right.

Can I pick up my order?

Our facilities are not open for walk-in shopping or pickup; every order ships directly to you.

How fresh is the coffee?

Our coffee comes from independent roasters, and we rotate stock so the oldest inventory ships first.