Returns & Refunds

Because we sell food and beverages, our return policy is designed to protect the safety and quality of every product we ship.

Unopened items

Unopened, non-perishable items in their original packaging may be returned within 30 days of delivery for a refund of the item price. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Damaged, defective or incorrect items

If an item arrives damaged, spoiled, past its best-by date or different from what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Items we cannot accept back

• Opened or partially consumed food and beverages
• Items damaged after delivery or stored improperly

How to start a return

Email purchase@chordixgrocery.com with your order number. Approved refunds are issued to the original payment method within 5–10 business days after we receive the return.